Refund policy

Returns and Refunds Policy

We want you to have a great experience with our cookies. Please review our return and refund guidelines below.

Order Cancellations

• Cancellation Window: We can cancel your order and provide a full refund if you notify us at least 24 hours in advance.
• Late Cancellations: If your cancellation request is within 24 hours of dispatch and your order has already entered production, refunds are at our discretion.

Refunds

• Unstarted Orders: If we have not yet started preparing your order, we can issue a refund.
• Completed Orders: Due to the perishable nature of our products, we cannot offer refunds or exchanges once your order has left our store.

Shipping Address Errors

• Incorrect or Incomplete Addresses: We cannot provide a refund or replacement if an incorrect or incomplete address results in non-delivery.
• Uncollected Deliveries: If your item is returned to us after multiple delivery attempts due to non-collection, we cannot offer a refund or replacement.

Faulty or Incorrect Items

If your order arrives damaged or incorrect, please reach out to us within 24 hours:

• Photo Evidence Required: Send a photo showing the defect so we can assess eligibility.
• Eligibility: Items must be unused, in original condition, and in the original packaging.

Return Process

• Proof of Purchase: We’ll need your order number or proof of purchase to initiate the process.
• Contact Us: To start a return, email us at cookies@savourysweet.co.nz. We’ll provide further instructions if your return is accepted.

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